Dive into the world of Neuro-Linguistic Programming with NLP expert Andy Coley as he reveals how understanding how our minds process information can literally save lives and transform relationships. From helping computer game companies manage player interactions to supporting domestic abuse charities, Andy shares fascinating insights into how NLP techniques can be applied across diverse professional settings. Discover the powerful concept of professional boundaries and learn about the drama triangle – how people unconsciously play the roles of persecutor, victim, or rescuer in challenging situations. Andy provides practical strategies for maintaining emotional intelligence while supporting others, including techniques used with NHS staff, GP surgery receptionists, and corporate teams to prevent work-life boundary slippage and emotional overwhelm.